客服经理
- 发布日期：2005-11-06
- 截止日期：2006-03-01
- 学历：不限
- 招聘人数：1
- 工作地点：不限
职位描述
职位职责：PURPOSE (Why the position exists, within what limits and with what objectives) 1)To head the Customer Support function and maintain cost-effective and efficient market and sales support through prompt and predictable deliveries to customers, and the provision of timely and accurate order information. 2)To ensure and continuous improve customer satisfaction (i.e. OTIF, abnormal demand, reduce lead time, missed opportunities) through coordinated management of all activities involving demand forecasting, order management, ABR process, sales planning by gathering and presenting appropriate data (S&OP). PROBLEM SOLVING 1)Process orders and commit delivery schedules. Liaise/ compromise between production and customers on sales deliveries. Manage sales support and services. 2)Allocation of stock; circumstances influencing product availability (e.g. quality problems, lower production capacity, abnormal demand or delay in supply); ensuring integrity of SAP information input. INDEPENDENCE 1)Daily means of achieving departmental objectives, choice of carriers. 2)All activities related to Demand Management. DEPENDENCE 1)Pricing decisions, credit terms & limits. 2)Marketing Intelligence3) ABR
任职要求：POSITION REQUIREMENTS (Necessary and minimum requirements)Education: University Degree in Business Administration, Economics or Arts.Experience: Minimum 10 years’working experience with 5 years in managerial capacity. Knowledge: 1)Marketing management and export management. 2)MRPII concepts and application 3)SAP 4)Supply chain management
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